A winter wonderland can create a watery disaster. Here are some tips on what to do if a frozen pipe bursts, whether you own your home or rent.
1. Cut off the water
Don’t wait for a water emergency to learn where your water cut-off is! As soon as the frozen pipe bursts, get the water off as soon as possible. If you live in a condo or apartment complex and don’t have control of the water supply, call your property management’s emergency maintenance line. When all else fails, call the utility company or fire department. If possible, shut off the electricity in the part of your home that is impacted by water damage.
2. If you rent, call the property management company
One of the great things about renting is that once you notify your property management company about the leak, they should handle just about everything. Your property management company will schedule a plumber and take care of the expenses. You are, however, responsible for any belongings inside the house that were damaged. You should also be aware that if the burst pipe is due to neglect or not winterizing the property, you may be responsible for some or all of the cost.
3. If you own, call a plumber
Not all plumbing services have an emergency line or 24 hour services, so it’s not a bad idea to do your research before an emergency happens. You can also expect to have a wait if your pipe bursts due to freezing temperatures. Undoubtedly, your house will not be the only one with water damage, so be prepared to get in line. Since the water will more than likely not be turned back on until the pipe is repaired, you may have to find temporary lodging at a hotel or with family.
4. Document the damage
Take as many photos and videos as possible of all the damage to your home, including furniture and other items that are damaged or destroyed. It’s not a bad idea to verbally describe the damage as you’re filming since your phone or camera may not be able to pick up all the details.
5. Start removing water
Letting the water sit can cause further damage, mildew, and mold, so start removing water as soon as possible. A wet/dry vac is preferable, but you can also use mops, buckets, and towels.
6. Call your insurance company
Get in touch with your insurance company as soon as possible. If you are a renter, your renter’s insurance should cover your personal items and furniture inside your rental. The owner of your property will have insurance for the actual structure.
How to prevent a frozen pipe in the first place?
In very cold weather, let your faucets drip to help keep your pipes from freezing. Leave any cabinet doors under sinks open. If a faucet is running slowly or not at all, or a toilet isn’t filling all the way, it’s very possible you have a frozen pipe. You can use a space heater, hair dryer, or heating pad on the pipe, or go ahead and call a professional before things get worse!